WE ARE HIRING!!
Interested in joining our team? Send your resume and cover letter to hr@aligntec.net
Position Description: Our Broadband Technician is a multi-faceted position meant to provide employees with the opportunity to learn and/or hone their skills in the field, working with the network, and as a steppingstone into the world of Broadband Internet.
While in the field, this individual will maintain, construct, and repair the equipment used for electronic communications, wireless devices, and broadband equipment. When working on the network this position will ensure that company and coustomer networks are running smoothly and fix issues on both customer and company networks; make upgrades to company infrastructure to ensure maximum performance; installation of local area networks, internet connections and communication systems. This position will also help maintain AlignTec’s shop and physical space around the property while providing support to the other departments.
This is a full-time, Monday – Friday, Non-Exempt Position. This position requires after-hours and weekend tech support.
CORE RESPONSIBILITIES
Facility Support
- Receive delivers and stock/restock new and reclaimed equipment
- Maintain clean and hazard-free grounds in the yard and surrounding property
- Maintain a clean and hazard-free storage/shop space
- Run general errands as needed for all departments
Field
- Perform “line of sight” and electronic surveys to determine service availability at client locations
- Accurately program and install customer equipment while on the premise
- Perform installations and changes of service while providing excellent customer service
- Update customer accounts to ensure accurate records
- Assist in the construction maintenance, and repair of existing and new broadcast sites.
Network
- Collaborate in the development and documentation process to ensure consistent and effective protocols are in place
- Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to create a positive customer experience
- Discover, add, and maintain network device monitoring
- Accurately complete advanced onsite customer service calls
Other
- Backup Customer Service as needed
- Effectively resolve after hours tech support and escalation issues
- Perform additional tasks and duties as directed by management team
The conditions and physical demands described here are representative of those that are required for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move, lift or carry loads of 50 lbs. or more on occasion
- Ok working in confined spaces such as crawl spaces or attics
- Works near power lines and electricity
- Vision ability: close and peripheral vision and the ability to adjust focus
- Works in areas with exposure to inclement weather, moderate noise level, dogs or other animals, construction areas, or the public
- Able to perform jobs from high places (poles, ladders, and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks
What You Can Expect From Us
- Professional growth and training opportunities
- A supportive and team environment based on trust, transparency, and communication
Compensation and Benefits
Pay Range: $17.70 – $28/hr depending on experience
Benefits:
- Employer pays up to $800/month for health insurance
- Paid Time Off
- 10 Paid Holidays
- Employee Assistance Program
Disclaimer: Must be able to perform job duties with or without reasonable accommodation. The responsibilities, skills/abilities, and working conditions are intended to describe the general nature and level of work being performed by employees and are not an exhaustive list of responsibilities, duties, and skill required for success in this position.
AlignTec is an at-will employer.