SPEED TEST (WITH SUPPLIED ROUTER)
Begin by preparing your computer to perform the speed test:
Most of our customers use a wireless router for connecting wireless devices such as phones and tablets to their internet service. To attain accurate speed test results it is important to bypass the wireless router with a wired connection to the internet service (LAN port) as follows:
Using the diagram below for a reference, plug the internet service directly into the computer that you will use to perform the speed test by using the Cat 5 patch cable that is plugged into the LAN port of the power injector (PoE). Next, unplug your wireless router and the light blue Dmarc device from their power outlet(s).
Navigate to the speed test sites using your computer’s web browser.
Now that your computer is connected directly to the service, use a web browser to navigate to the speed test website. We recommend speed testing with at least three different speed test sites. Discard the lowest two tests results to arrive at the most accurate results. We recommend the following links for running speed tests:
When you reach this website you will notice an image of a map, some dots, and a green triangle with a circle around it. Hover over the green triangle, which should be for the Durango area, and click the link for the Fast Track server, then click on “BEGIN TEST”. Please record the date, time, download, upload rates and ping time (aka latency) figures.
DSL Reports Instructions
Navigate to the above link. You will see some boxes labeled with carrier type. Click on the carrier type labeled “WISP”; a new page will open and your speed test will begin immediately. Wait for the test to conclude all three parts which will be displayed in separate green, blue and orange boxes which represent ping time (aka latency,) download, and upload rates respectively. These are the data elements that you should record for each speed test.
Navigate to the above link and click the blue box labeled “Start Testing Speed.” Wait for the test to conclude all three parts. Again, please record the date, time, download, upload rates and ping time (aka latency) data.
Providing Speed Test Results
Many factors can affect your internet experience that are not dependent upon the speed of your service, so it is always a good idea to speed test multiple times, at different times of day, and record the results.
If we have requested speed test data for troubleshooting a reported service issue, we ask that you provide approximately one week of speed test results. The more data that is reported the better. Reported results should always include the date and time that the test was run, as well as the upload and download rates and ping time (aka latency).
If you have any questions about speed testing, you are always welcome to call us at 970-375-2771.